Returns and Warranties

If the Customer is a private consumer domiciled in a member European state, they have the right to cancel the Order without giving a reason within 14 working days of receiving the relevant Goods. In that instance, the Customer may be entitled to a full refund. In order to exercise this right, the Customer should contact Ocean Hygiene Supplies Ltd. at 091 848884 for details on how to return the Goods.The Customer WILL be responsible for the cost of returning all other Goods to Ocean Hygiene Supplies Ltd.

Subject to the conditions in this Clause, Goods may be returned for a refund, exchange or replacement within 30 days provided they are returned unused, in a saleable condition and in their original packaging. Certain large or bulky items may be subject to a restocking fee of 15%. Certain Goods cannot be returned for hygiene purposes. Certain last-in-line or special-to-order Goods may also be non-returnable and will be flagged accordingly on the Ocean Hygiene Supplies Ltd Website. The cost of returns may be refunded in whole or in part to the Customer at Ocean Hygiene’s discretion.

Goods are guaranteed in accordance with the terms of the manufacturer’s warranty or for 1 year from delivery unless otherwise stated. Certain manufacturers do not offer full parts and labour warranties in the Republic of Ireland. Goods reported faulty within the specified warranty period may be repaired, replaced or exchanged at Ocean Hygiene Supplies Ltd discretion. This warranty applies to Customers based in the Republic of Ireland only.

Goods that are damaged due to delivery must be reported to Ocean Hygiene Supplies Ltd within 24 hours. Goods that are missing from delivery must be reported to Ocean Hygiene Supplies Ltd in writing within 3 days from delivery.

The warranties in this Clause 5 do not apply to any defect in the Goods caused by the fault, negligence or failure of the Customer to use the goods for their normal intended purposes or failure to adhere to manufacturer instructions (including storage, use in incorrect environment, maintenance, de-scaling and cleaning). No Goods will be sold on a ‘sale or return’ basis without prior written approval by Ocean Hygiene Supplies. Ocean Hygiene Supplies may in its reasonable discretion invalidate warranties for any Goods that have been or are suspected to have been altered, tampered with, serviced, repaired or attended to without Ocean Hygiene Supplies prior approval.

Old electrical & electronic equipment may be disposed of by prior arrangement in compliance with WEEE regulations.



Statutory rights for Customers placing Orders and returning Goods as private consumers (as defined by law) are not affected by the terms of this Agreement.